online lottery Terms of Use
When you join our online lottery platform, you agree to the terms set out here. We operate a gaming and sportsbook service available in supported jurisdictions only. Our terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and your rights as a user of online lottery.
We designed these terms to be clear and fair. We explain what we require from you, what you can expect from us, and how we handle disputes. If any part of our online lottery terms is unclear, our customer support team can explain it in English or Indonesian.
By accessing our online lottery platform, you confirm that you have read and accepted these terms. If you do not agree with any part of them, you should not use our service.
Account opening and your responsibilities on online lottery
To open an account on our online lottery platform, you provide an email address, create a password, and supply basic identity information. We ask for your full name, date of birth, and a valid government ID number. This information helps us comply with local financial regulations and protects your account from unauthorized access.
You are responsible for keeping your password confidential. We do not ask for your password via email or phone, and we will never request it. If you suspect someone else has accessed your account, contact our support team immediately. We will help you secure your account and investigate any unauthorized activity.
You confirm that the information you provide is accurate and complete. If any of your details change—such as your address or phone number—you must update them in your account settings. We use this information to process withdrawals and to contact you about your account.
Key takeaways
- You must be of legal age in your jurisdiction to use our online lottery platform
- Your account information must be accurate and kept up to date
- You are responsible for protecting your password
- We do not store your bank credentials or e-wallet passwords
- We comply with local financial regulations in all supported regions
Deposits, withdrawals, and payment on our online lottery platform
We accept deposits through ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank virtual accounts. All deposits are processed instantly, and we do not charge deposit fees. We do not impose minimum or maximum limits that vary by payment method—all ten options operate on the same terms.
When you request a withdrawal, we return your funds to the payment method you used for your deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, we transfer your funds back to e-wallet. This one-to-one matching protects you from unauthorized transfers.
Withdrawals are processed during our standard business hours. We verify your identity and account status before releasing funds. This typically takes a few hours, though some requests clear within minutes depending on your bank's processing speed. We do not charge withdrawal fees. If your withdrawal is delayed, we investigate the cause and notify you of the status.
We do not accept third-party payments. Deposits must come from an account in your name. If we detect a deposit from a third party, we may suspend your account pending investigation.
Bonus terms and conditions on our online lottery platform
We may offer bonuses to new and existing players. Any bonus we offer comes with specific terms—such as a wagering requirement, a time limit, or a maximum-cashout amount. We display these terms clearly when you claim a bonus. You must accept the terms before the bonus is credited to your account.
Bonuses are not cash. They are credits that you must use to play games on our online lottery platform. If you do not meet the bonus terms—for example, if you do not complete the wagering requirement within the time limit—the bonus and any winnings from it may be forfeited.
We reserve the right to cancel or modify bonus offers at any time. If we suspect bonus abuse—such as claiming multiple bonuses using different accounts or exploiting a system error—we may cancel the bonus and suspend your account pending investigation.
Your rights and our responsibilities on online lottery
We undertake to keep your account secure and your personal data confidential. We use industry-standard encryption and security practices to protect your information. We do not share your data with third parties without your consent, except where required by law.
We are committed to fair play. All game outcomes on our online lottery platform are determined by certified random number generators. We audit these generators regularly to ensure fairness. If you believe a game outcome was unfair, contact our support team and we will investigate.
If you have a dispute with us, we will work to resolve it fairly. Contact our customer support team with details of your complaint. We will respond within a reasonable timeframe and explain our position. If you remain unsatisfied, you may escalate your complaint to our management team.
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Contact our support team
Reach out via email or live chat with details of your complaint.
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We investigate your complaint
Our team reviews your account history and the relevant game records.
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We provide a resolution
We explain our findings and offer a remedy if we find an error on our end.
Jurisdiction and service availability on our online lottery platform
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Our online lottery platform is available in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to local regulations.
We reserve the right to suspend or terminate your account if we believe you are accessing our online lottery platform from a prohibited jurisdiction or if you are in breach of these terms.
These terms are governed by the laws of the jurisdiction in which our online lottery platform operates. Any disputes arising from these terms or your use of our service will be resolved in accordance with those laws.
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Summary: our commitment to fair and transparent service
Our online lottery platform operates on the principle that you deserve clear rules, fair treatment, and transparent communication. These terms explain what we require from you and what you can expect from us. We keep your account secure, we process your payments fairly, and we resolve disputes in good faith.
If you have questions about any part of these terms, our customer support team is available in English and Indonesian. We are here to help you understand your rights and our responsibilities on our online lottery platform.