online lottery Casino & Sportsbook Data Care
This page describes what we collect when you use our online lottery platform and how we keep that data protected. We collect information necessary to operate your account, process your deposits and withdrawals, and comply with local financial regulations. We do not sell your data to third parties, and we do not use it for marketing without your consent.
Our online lottery platform processes payment information through licensed payment partners. Your bank credentials and e-wallet passwords are never stored on our servers. We use encrypted connections to protect your data in transit, and we maintain secure servers to protect your data at rest.
If you have questions about how we handle your data, our customer support team can explain our practices in English or Indonesian. You also have the right to request a copy of your data or to ask us to delete it, subject to legal retention requirements.
What data we collect on our online lottery platform
We collect your email address, phone number, and full name when you register an account on our online lottery platform. We also collect your date of birth and a valid government ID number. This information helps us verify your identity, comply with local financial regulations, and contact you about your account.
When you deposit funds, we collect transaction records showing the amount, the payment method, and the date. We do not store your bank account number or e-wallet password—our payment partners handle that information directly. When you withdraw funds, we record the withdrawal amount, the destination payment method, and the date.
We collect game activity data: which games you play, how long you play, and your account balance at key points. We use this data to detect fraud, to investigate disputes, and to understand how our online lottery platform is used. We do not use this data to profile you or to make automated decisions about your account.
We collect your IP address and device information (such as your browser type and operating system) when you access our online lottery platform. We use this data to detect unauthorized access, to troubleshoot technical issues, and to understand which devices our users prefer.
Key takeaways
- We collect identity information, payment records, and game activity data
- We do not store your bank credentials or e-wallet passwords
- We use encrypted connections to protect your data in transit
- We do not sell your data to third parties
- You have the right to request a copy of your data or to ask us to delete it
How we use your data on our online lottery platform
We use your identity information to verify your account, to process your deposits and withdrawals, and to comply with local financial regulations. When you request a withdrawal, we verify your identity against your registration information to ensure the funds go to the correct person.
We use your payment records to track your account balance, to settle your winnings, and to detect fraud. If we detect unusual activity—such as multiple deposits from different payment methods in a short time—we may ask you to verify your identity before processing a withdrawal.
We use your game activity data to investigate disputes. If you report that a game outcome was incorrect, we review your game history to verify your claim. We also use this data to detect system errors and to improve our online lottery platform's performance.
We use your IP address and device information to detect unauthorized access to your account. If we detect a login from an unusual location or device, we may ask you to verify your identity before allowing access.
Third-party processors and data sharing on our online lottery platform
We share your payment information with our licensed payment partners to process your deposits and withdrawals. These partners include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not control how these partners use your data, but we require them to maintain the same level of security and confidentiality that we do.
We may share your data with law enforcement or regulatory authorities if required by law. We do not voluntarily share your data with government agencies, but we comply with legal requests such as subpoenas or court orders.
Our servers may sit outside your jurisdiction. Your data may be processed in countries with different data protection laws than your own. By using our online lottery platform, you consent to this international data transfer.
Your rights regarding your data on our online lottery platform
You have the right to request a copy of the data we hold about you. Contact our customer support team with your request, and we will provide your data in a readable format within a reasonable timeframe. You also have the right to correct any inaccurate data in your account—you can update your email, phone number, or address in your account settings.
You have the right to ask us to delete your data, subject to legal retention requirements. If you close your account, we retain your data for a period of time to comply with financial regulations and to investigate disputes. After that period, we delete your data unless we are required by law to retain it.
You have the right to object to how we use your data. If you believe we are using your data in a way that violates your privacy, contact our customer support team and we will investigate your complaint.
Cookies and tracking on our online lottery platform
We use cookies to keep you logged into your account and to remember your preferences. Cookies are small files stored on your device that help us recognize you when you return to our online lottery platform. We do not use cookies to track your activity across other websites.
You can disable cookies in your browser settings, but this may prevent you from using some features of our online lottery platform. We do not require you to accept cookies to view our website, but you will need to accept them to log into your account.
Data retention and account closure on our online lottery platform
We retain your data for as long as your account is active. If you close your account, we retain your data for a period of time to comply with financial regulations, to investigate disputes, and to prevent fraud. After that period, we delete your data unless we are required by law to retain it.
If you request account closure, contact our customer support team. We will close your account and begin the data deletion process. You will not be able to log into your account after closure, but we may retain your data for the retention period described above.
Related guides
Summary: Our commitment to data protection on our online lottery platform
We at online lottery take data protection seriously. We collect only the information necessary to operate your account and comply with local regulations. We do not sell your data to third parties, and we do not use it for marketing without your consent. We use encrypted connections and secure servers to protect your data, and we comply with your rights to access, correct, and delete your data.
If you have questions about how we handle your data, or if you want to exercise your rights, contact our customer support team. We are available in English and Indonesian to help you understand our privacy practices and to address your concerns about data protection on our online lottery platform.